Bangalore tiger
Of all the tech tigers in India, Wipro is one of a handfulthat stands out from the pack. In the past five years, it has become one of the most accomplished techservices providers in the world, delivering businessvalue through a combination of process excellence, quality frameworks, and service delivery innovation.Totally dedicated to customer satisfaction, Wipro isknown to go above and beyond to make customershappy. Itas a move thatas paid off handsomely, witha 24 percent operating profit in its tech servicesdivisionamore than twice the industry average. Bangalore Tiger is the story of Wiproas transformationand its impact on the tech services industry andthe rules of global competition. BusinessWeek seniorwriter Steve Hamm takes you inside the halls of thistransnational phenomenon to reveal the true secretsof Wiproas superior business: its people, principles, and core competencies. From Wiproas triumphs to its missteps, Hammmines a treasure of business lessons, explaining howand, more important, why it is necessary to: Expand quickly without stumbling Follow the new rules for outsourcers Innovate every dayaor else Be obsessive about customers Motivate employees the Wipro way Plan three years ahead to preparefor rapid growth Hamm also gives you a rare glimpse into the mind ofWiproas charismatic chairman and thought leader, AzimPremji. Guiding Wiproas growth every step of the way, Premji was one of the first business leaders in India todecree that his company would not pay bribes. Youallsee how his adoption of world-class business processeshelped Wipro thriveaand how Wipro is helping to fulfillhis dream of a better educated, more prosperous India.Removing the shroud of secrecy around Indianmanagement principles, Hamm provides a real-worldblueprint for operating a successful transnationalorganization, as viewed through the eye of theBangalore Tiger.Normally, if you cut costs, you have to give up something, such as quality or completeness (maybe both). Ita#39;s like a financial balance sheet. ... Tech- nology is one of Wiproa#39;s core competencies, for sure. ... Labor arbitrage and technical talent will continue to be essential elements in the countrya#39;s success formula, but if they get their acts together, China, Latin America, Eastern Europe, and Russia willanbsp;...
| Title | : | Bangalore tiger |
| Author | : | Steve Hamm |
| Publisher | : | McGraw-Hill Companies - 2007 |
You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.
Once you have finished the sign-up process, you will be redirected to your download Book page.
How it works:- 1. Register a free 1 month Trial Account.
- 2. Download as many books as you like (Personal use)
- 3. Cancel the membership at any time if not satisfied.
