Info-line Guide to Training Evaluation

Info-line Guide to Training Evaluation

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A collection of 13 Infolines on training evaluation, this work walks you through evaluation essentials, including establishing evaluation criteria, understanding various test types and styles, measuring training on-the-job, capturing behavior in the workplace, and demonstrating how training affects the bottom line.Here are some steps for developing a good questionnaire adapted from Handbook of Training Evaluation and Measurement ... Selection Questions What do you think are the three most important qualities of a customer service representative?

Title:Info-line Guide to Training Evaluation
Publisher:American Society for Training and Development - 1999

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