Introduction to Hospitality Study Guide

Introduction to Hospitality Study Guide

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Recreation V. Characteristics of the Hospitality Industry a. Product is intangible ... Service philosophy is a way of life -a#39;ThArs a#39;i*7 how walt;Ap, do -tu;*\A5 around v\afaamp;aquot; VII. Corporate Culture a. ... aquot;Seven Deadly Sins of Serviceaquot; a. Apathy ^St^, . b.


Title:Introduction to Hospitality Study Guide
Author: John R. Walker, Eva M. Smith
Publisher:Prentice Hall - 2005-05
ISBN-13:

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