The Moderator's Survival Guide

The Moderator's Survival Guide

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The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, youa€™ll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. Practical, field-tested, and actionable tips for what to do and say-and what NOT to do or say-in each situation. Key patterns and extensive examples to sharpen your approach to the commonplace and prepare you for the unlikely. Illustrative qsurvival storiesq contributed by numerous professionals on the front lines of user research.Survival. Story. I was working on an ethnography project with a pharmacology client, designing software to manage the ... As the date for the lab visit came closer and closer, I felt a strong bond with the mice I hadna#39;t met yet because I knewanbsp;...

Title:The Moderator's Survival Guide
Author: Donna Tedesco, Fiona Tranquada
Publisher:Newnes - 2013-09-25

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